SHIPPING & DELIVERY

            At FrenchieBear.com, we are committed to providing our customers with a safe and secure online shopping experience. We use industry-standard SSL encryption technology to protect your personal and financial information when you place an order on our website. This means that all data transferred between your device and our server is encrypted and cannot be intercepted or accessed by unauthorized third parties.

            In addition to encryption technology, we implement a range of security measures to protect against data breaches and unauthorized access, including firewalls, intrusion detection systems, and regular security audits. We also partner with trusted payment processors to ensure the security and integrity of all payment transactions.

           We are confident in our ability to provide a 100% secure ordering environment for our customers. If you have any concerns or questions about the security of your personal or financial information on our website, please don't hesitate to contact us. We are always here to help and ensure that your online shopping experience with us is safe, secure, and hassle-free.

EASY RETURNS

           Our company is committed to providing high-quality products and exceptional customer service to all of our clients. To ensure that our customers have a smooth and satisfactory buying experience, we have developed a sales policy that includes the buyer filling out a sales contract.

When a customer is interested in purchasing one of our products, they will be asked to complete a sales contract. This contract will outline the terms and conditions of the sale, including the price of the product, any applicable taxes or fees, and the payment method.

By signing the sales contract, the buyer acknowledges that they have read and understood the terms and conditions of the sale, and they agree to abide by them. The contract also serves as a record of the transaction, which can be helpful for both the buyer and seller in case any issues arise in the future.

In addition to the sales contract, our company also offers a return policy that allows buyers to return products within a specified timeframe if they are not satisfied with their purchase. Our return policy is detailed on our website and is also included in the sales contract.

We believe that our sales policy, including the requirement for a sales contract, is essential to ensuring that our customers have a positive experience when purchasing our products. It helps to establish clear expectations and provides a level of transparency that builds trust between the buyer and seller.

 

TRACKING YOUR ORDER

             At FrenchieBear.com, we want to ensure that our customers have a positive shopping experience, which includes keeping them informed about the status of their orders. To this end, we have developed an order tracking policy that outlines how we track and communicate the status of orders placed through our website or in-store.

Order Tracking

             When an order is placed through our website or in-store, customers will receive an order confirmation email or receipt. This email will include a unique order number, which customers can use to track the status of their order.

            Customers can track their orders through our website by logging into their account and clicking on the "Track My Order" link. They will then be prompted to enter their order number and email address to view the status of their order.

            Alternatively, customers can contact our customer service team via phone or email to inquire about the status of their order. Our customer service team will ask for the customer's order number and will provide an update on the status of their order.

Order Status

           The following order statuses are used by Frenchiebear.com to keep customers informed about the status of their orders:

1. Order Received: We have received the order, and it is being processed.

2. Order Shipped: The order has been shipped, and customers will receive a tracking number via email.

3. Order Delivered: The order has been delivered to the customer.

4. Order Cancelled: The order has been cancelled either by the customer or by FrenchieBear.com.

Updates and Notifications

                            Customers will receive regular updates on the status of their order via email. These updates will include the expected delivery date, tracking number (if applicable), and any other relevant information about the order.

                            If there are any delays or issues with an order, we will notify the customer as soon as possible and provide an estimated timeframe for when the issue will be resolved.

Returns and Refunds

                            If a customer needs to return an item, they can do so by contacting our customer service team. We will provide instructions on how to return the item and issue a refund once the item is received and inspected.

Conclusion

                           At FrenchieBear.com, we value our customers and want to ensure that they have a positive shopping experience. Our order tracking policy is designed to keep customers informed about the status of their orders and provide a seamless shopping experience. If you have any questions about our order tracking policy, please don't hesitate to contact our customer service team.

MONEY BACK GUARANTEE

                                    At our company, we want to ensure that every customer is satisfied with their purchase of a new furry family member. Therefore, we offer a 30-day money-back guarantee on all dog sales.

                                    If within 30 days of purchase, you find that your new dog is not the right fit for your family or lifestyle, we will refund your purchase price in full. We do ask that you return the dog to us in good health and condition, and that you provide us with feedback on why the dog was not suitable for you, so that we can continue to improve our selection process and match the right dogs with the right families.

Our goal is to make sure that every dog finds their forever home and that every family is happy with their new addition. With our 30-day money-back guarantee, you can feel confident in your decision to adopt a new furry friend from us.

100% SECURE ORDERING 

                                   At FrenchieBear.com, we are committed to providing our customers with a safe and secure online shopping experience. We use industry-standard SSL encryption technology to protect your personal and financial information when you place an order on our website. This means that all data transferred between your device and our server is encrypted and cannot be intercepted or accessed by unauthorized third parties.

                                In addition to encryption technology, we implement a range of security measures to protect against data breaches and unauthorized access, including firewalls, intrusion detection systems, and regular security audits. We also partner with trusted payment processors to ensure the security and integrity of all payment transactions.

                               We are confident in our ability to provide a 100% secure ordering environment for our customers. If you have any concerns or questions about the security of your personal or financial information on our website, please don't hesitate to contact us. We are always here to help and ensure that your online shopping experience with us is safe, secure, and hassle-free.

 

PRIVACY POLICY

                                At FrenchieBear.com , we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines our practices for collecting, using, and disclosing personal information that we collect through our website.

Collection of Personal Information: We may collect personal information from you when you visit our website, including your name, email address, phone number, billing and shipping address, and payment information.

                        Use of Personal Information: We use the personal information we collect for the following purposes:

• To process your orders and payments

• To communicate with you about your orders, including order status updates and delivery information

• To personalize your experience on our website and to recommend products and services that may interest you

• To improve our website and the products and services we offer

• To comply with applicable laws and regulations

                        Disclosure of Personal Information: We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We may share your personal information with our service providers, such as payment processors and shipping companies, in order to fulfill your orders. We may also share your personal information with law enforcement or other government agencies if required by law.

                        Protection of Personal Information: We take reasonable steps to protect the personal information we collect from unauthorized access, disclosure, or use. We use encryption and other security measures to protect your personal information when it is in transit and at rest.

Retention of Personal Information: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Changes to Privacy Policy: We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes to this policy by posting a notice on our website or by other means.

                       Contact Us: If you have any questions or concerns about this privacy policy, please contact us at Frenchiebear@proton.me or 917-500-4271.